FAQ
General enquiries
What is JC Volunteer Together Platform (JCVTP)?
What are the Volunteer Matching Platforms, or VMPs?
Do I need an existing account on a Volunteer Matching Platform (VMP) in order to sign up an account on JC Volunteer Together Platform (JCVTP)?
Is there any fee to sign up for a JC Volunteer Together Platform (JCVTP) account?
Is there any age limit for joining the volunteering opportunities on JC Volunteer Together Platform (JCVTP)?
Participating in volunteering opportunities
How do I participate in volunteering opportunities listed on the JC Volunteer Together Platform (JCVTP)?
How do I check my application status for a volunteering opportunity?
Where can I find the latest arrangements, changes and availability of a volunteering opportunity?
Will I receive any certificate after volunteering?
Do the volunteering opportunities on JC Volunteer Together Platform (JCVTP) include volunteers' insurance coverage?
Connecting to VMP
How do I connect my Volunteer Matching Platform (VMP) account to my JC Volunteer Together Platform (JCVTP) account?
Can I disconnect my Volunteer Matching Platform (VMP) account from my JC Volunteer Together Platform (JCVTP) account?
Account profile
Why do I need to create a JCVTP account with an email address or a mobile number?
If I have created a JCVTP account with a mobile phone number and created another account with an email address, can I merge them into one account in the future?
How do I find my JC Volunteer Together Platform (JCVTP) account ID?
Can I change my login method (either using my email address or mobile phone number) after signing up for a JC Volunteer Together Platform (JCVTP) account?
Can I change my account name?
Where can I modify my settings on receiving the latest news from JC Volunteer Together Platform (JCVTP)?
How can I delete my account?
Volunteer records
How do I keep a record of my volunteer hours?
If I have a volunteer record completed in 2022 or before the JC Volunteer Together Platform (JCVTP) was launched, will it be considered a valid volunteer record?
Will my Volunteer Matching Platform (VMP) share any of my completed volunteer records to the JC Volunteer Together Platform (JCVTP) before I connect my account to the VMP?
What should I do if I cannot find a volunteer record in my JC Volunteer Together Platform (JCVTP) account?
What should I do if my volunteer records in my JC Volunteer Together Platform (JCVTP) account are incorrect?
Claiming rewards
How many membership tiers are there in JCVTP? What do they mean to me?
How can I claim a reward?
Is there a limit to the number of rewards I can claim?
What’s the deadline for claiming a reward?
How can I get the reward voucher?
What is a “claimed voucher” and an “invalid voucher”?
Can I return or cancel the reward I claimed?
I already redeemed reward at other Volunteer Matching Platforms using my volunteer hours, can I still claim reward at JCVTP?
For NGOs
We are a NGO and we are interested in joining the JC Volunteer Together Platform (JCVTP). What are the procedures?
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